Refund policy

SHIPPING

Domestic ground shipping ONLY. Please know shipping will take 2-3 weeks for orders to be made because everything is handmade and customized to fit your body exactly!

RETURNS

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We have a no refunds, return or exchange policy, unless the product is damaged or not delivered. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at ilygirl@ily-girl.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we are not shipping outside the U.S. at this time.

You can always contact us for any return questions at ilygirl@ily-girl.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not do exchanges.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at ilygirl@ily-girl.com.